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SLA

SLA


Service Level Agreement

This section serves as a guide for uploadkadeh.com community members to better understand the support services provided by uploadkadeh.com. The document is limited in scope in that it sets official policy for providing help through the Technical Support Department. Because uploadkadeh.com is very service minded there are other avenues by which service is provided, e.g., Support Team members eagerly help users even in the evenings and process abuse and copyright reports on weekends.

By setting down these policies and channeling requests for help through the Technical Support Department we hope to provide better service, have an accurate profile of user needs, and demonstrate the appropriate level of staff needed to handle the volume of requests.

This section might change over time as circumstances warrant and therefore it is a work in progress. The Service Level Agreement was prepared by Technical Support Team and reviewed by uploadkadeh.com Quality Assurance Department. Questions and comments are welcome. Please contact a member of the Support Team.


Who Is Covered Under This Agreement

This agreement is intended to cover all uploadkadeh.com community members, including: • Premium users • Non-premium Registered users • Non-registered users


Methods of Contact

The Support Team acts as a central point of contact for all relevant technical support issues concerning uploadkadeh.com, including account questions, abuse reports, copyright infringement reports, call requests, and troubleshooting. Users may submit requests online by sending an e-mail to uploadkadeh@gmail.com .


Hours of Operation

uploadkadeh.com. will be available 99,9% of the time 24x7.


Responsibilities of Those Making a Request

Before contacting the Technical Support users should explore FAQ sections. When answers to their questions cannot be found in FAQ, then the users should contact the Technical Support Team through one of the methods described above.

In contacting the Technical Support Team provide the following information:

  • - Contact information (first and last name, e-mail )
  • - Your uploadkadeh.com account log-in
  • - A clear and specific description of the problem or request, including information regarding any error messages you may have received and links to the files involved